All reservations must be canceled at least 48 hours in advance to qualify for reimbursement. The cancellation request must be communicated via e-mail, but you may also contact us by phone for any additional comments or concerns.
If you wish to change the reservation date, you must contact us via e-mail at least 48 hours in advance. You may also reach out by phone for additional assistance or inquiries. Please note that all date changes are subject to availability.
Cancellations or date changes requested less than 48 hours in advance may not be accommodated due to the demand for existing reservations. In case of no-show (failure to arrive at the scheduled time), the reservation fee will not be reimbursed.
For cancellations or changes to be valid, a written confirmation from our team is required. Please ensure you receive this confirmation to finalize your request.
Thank you for understanding and helping us maintain a seamless booking experience for all our customers.